1. Shipping Method
    Ruby Trekking offers delivery through cash on delivery only. We do not accept any other payment methods at this time.

  2. Order Processing
    Orders are processed within 2-3 business days after purchase. Delivery times may vary depending on your location.

  3. Shipping Charges
    Shipping charges are based on your location and are displayed at checkout.

  4. Delivery Time
    Typical delivery times range from 5-7 business days from the date of processing. We will notify you if there are any delays in your order.

  5. Tracking Orders
    Once your order is shipped, you will receive an email with tracking details to track your delivery.

  6. Failed Delivery
    If delivery fails due to a mistake on the customer’s part (incorrect address, etc.), the customer is responsible for the re-shipping cost.