At Ruby Trekking, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund/return policy:

  1. Return Eligibility
    You may return an item within 7 days of receiving it, provided that the product is unused, undamaged, and in its original packaging.

  2. Non-Returnable Items
    Certain items such as clearance products, or items that have been used, opened, or damaged, are not eligible for return.

  3. How to Return
    To initiate a return, contact us at [email protected]. Include your order number, product details, and reason for return.

  4. Refund Process
    Once we receive and inspect your return, we will process a refund. Refunds will be credited via cash on delivery refund only.